What Saral AI does on WhatsApp.
Booking, changes, answers and handoff, in the chat patients already use.
Booking
It understands department, doctor and date preferences, checks availability, and confirms the visit on WhatsApp.
Patient writes “Can I schedule a consultation with Dr. Sharma tomorrow evening?”
What happens: A slot is held and a confirmation is sent on WhatsApp.
Upcoming appointments
Patients can ask when their appointment is and get the time and clinic details in the chat.
Patient writes “Do I have any appointments scheduled this week?”
What happens: Saral AI finds the patient’s appointment and replies with the time and clinic details.
Rescheduling and cancellation
Patients move to another open slot or cancel, with no phone call and no manual update by your team.
Patient writes “I can’t make it tomorrow at 5:30 PM. Can I move to Friday morning?”
What happens: The old slot is released and the new one is confirmed on WhatsApp.
FAQs and handoff
Saral AI answers routine questions. When a question is outside what it should answer, it alerts your front desk.
Patient writes “My child has a specific allergic rash, should we see Dr. Joshi today?”
What happens: Saral AI doesn’t answer clinical questions. It alerts the front desk for a human follow-up.
Voice notes
The note is transcribed and the request is handled like a typed message. If transcription fails, the chat falls back to text.
Patient sends 🎤 Voice note (0:08): “Dr. Sharma se kal milna tha, appointment book kar do.”
What happens: The note is transcribed and the booking flow runs.
Reminders
Patients get reminded before the visit, which helps reduce no-shows.
Saral AI sends “Reminder: Dr. Sharma, tomorrow at 5:30 PM.”
What happens: The patient is reminded on WhatsApp, where they already are.
Make scheduling simple.